General Terms and Conditions for Clients of Accommodation Services at Apartments Hangár Strakonice
These General Terms and Conditions (hereinafter referred to as the “Terms”) of Apartments Hangár Strakonice, V Lipkách 95, 38601 Strakonice (hereinafter referred to as the “Accommodation Facility”) govern the contractual relationship between Znakon Reality s.r.o., with its registered office at č.p. 44, 38601 Sousedovice, Company ID: 04747445 (hereinafter referred to as the “Operator”) and any natural or legal person who orders accommodation services at the Accommodation Facility (hereinafter referred to as the “Client”).
Booking a Stay and Establishing a Contractual Relationship
The Client orders accommodation services at the Accommodation Facility via a written order or a binding reservation request submitted to the Operator through the online booking system, email, or telephone.
The essential details of a duly placed order or reservation request include the Client’s full name, address, contact details (phone, email), and for legal entities, company name, Company ID, VAT number, accommodation period, and number of guests.
The personal data provided in the order or reservation will be used by the Operator exclusively for the contractual relationship between the Operator and the Client. The provided personal data will be processed in accordance with Article 6(1)(a) and Article 7 of Regulation (EU) 2016/679 of the European Parliament and the Council dated April 27, 2016 (General Data Protection Regulation, GDPR).
A contractual relationship—an accommodation agreement (hereinafter referred to as the “Agreement”)—is established between the Client and the Operator upon confirmation of the order or binding reservation request by the Operator (hereinafter referred to as the “Order Confirmation”). Under the Agreement, the Operator commits to providing temporary accommodation and associated services in the agreed scope and quality, and the Client commits to paying the agreed price. If the accommodation fee is not paid within the due date specified on the issued invoice, the Agreement is null and void from the beginning. The provisions of the Agreement and these Terms, including the accommodation regulations, apply to all persons listed in the order or reservation request submitted by the Client and confirmed by the Operator.
The Client and Operator agree to electronic communication via the email addresses provided in the Order Confirmation; a message is considered delivered on the second day after being sent.
Price for Accommodation and Services
The price for accommodation and related services is specified in the Order Confirmation. The accommodation fee is payable in advance, based on an invoice sent with the Order Confirmation.
The accommodation price includes lodging, stay fee, bicycle storage, and parking (fenced parking with a camera system).
Client's Rights and Obligations
The Client has the right to:
- Receive complete and accurate information from the Operator regarding the ordered services, including their scope, period, and price.
- Proper provision of services confirmed by the Operator and paid for by the Client.
- Cancel a confirmed order or reservation request before the stay, subject to the cancellation policy.
- File complaints about deficiencies in provided services.
The Client is obligated to:
- Provide complete and accurate information in the order or reservation request.
- Pay the accommodation fee properly and on time.
- Comply with the accommodation regulations, which form an annex to these Terms, and ensure compliance by all persons accommodated under the Client’s order or binding reservation.
- Follow the Operator’s instructions.
- Not allow persons under 13 years of age to stay in apartments No. 1-3.
- Not allow persons incapable of assessing the consequences of their actions or individuals with dangerous characteristics to be accommodated.
- Compensate for any damage caused by the Client or persons accommodated under the Client’s order or reservation.
- File any complaints with the Operator without undue delay upon discovering an issue.
Operator's Obligations
The Operator is obligated to:
- Provide the Client with essential information about the ordered services and confirm the properly ordered services.
- Provide the Client with accommodation and services in the confirmed scope and quality.
- Hand over the accommodation premises in a suitable condition for proper use and ensure the Client’s undisturbed enjoyment of their accommodation rights.
Modification of the Agreement, Withdrawal from the Agreement, Cancellation Policy, Complaints
The Operator reserves the right to modify essential conditions of the Agreement before the stay by proposing a change to the Client. In such a case, the Client has the right to accept the change or withdraw from the Agreement without a cancellation fee. If the Client does not withdraw from the Agreement in writing within five days of receiving the proposed change, the change is considered accepted.
Withdrawal from the Agreement must be in writing and delivered to the other contracting party. Withdrawal does not affect the obligation to pay cancellation fees and claims arising before withdrawal.
The Operator has the right to withdraw from the Agreement if the Client violates obligations stipulated in the Agreement or accommodation regulations.
The Client has the right to withdraw from the Agreement under the following conditions:
- If withdrawal occurs 7 days or more before the start of accommodation, no cancellation fee will be charged.
- If withdrawal occurs less than 7 days before the start of accommodation, a cancellation fee of 100% of the first night’s stay will be charged.
- If withdrawal occurs 1 day before the start of accommodation or in case of a no-show, a cancellation fee of 100% of the total accommodation price will be charged.
Early termination of accommodation is considered a partial withdrawal from the Agreement and follows the cancellation policy accordingly.
In justified cases, the Operator may waive the cancellation fee at the Client’s request.
If the Agreement is terminated, the Operator is entitled to demand the immediate vacation of the premises by the Client, who must comply without delay.
Out-of-Court Dispute Resolution
Any complaints arising from the Agreement can be addressed to the responsible person at the Operator. The Client also has the right to seek out-of-court dispute resolution through the designated consumer dispute resolution body:
Czech Trade Inspection Authority (CTIA)
Central Inspectorate – ADR Department
Štěpánská 15, 120 00 Prague 2
Email: adr@coi.cz
Website: www.adr.coi.cz
Česká obchodní inspekce (ČOI)
Ústřední inspektorát – odd. ADR
Štěpánská 15, 120 00 Praha 2
Email: adr@coi.cz
Web: www.adr.coi.cz
Validity of the Terms
These Terms apply to all stays at the Apartments Hangár Strakonice, V Lipkách 95, Strakonice, 386 01, and come into force and effect on April 20, 2024.
By concluding the Agreement, the Client agrees to the Terms and commits to adhering to them and ensuring compliance by all persons accommodated under the Client’s order or reservation.
Contact Information
For any inquiries, the Client may contact the Operator at +420 731471487 or via email at info@hangarstrakonice.com.
